Gizlilik Politikası

1. Privacy Agreement – Security Policy Information Text

1.1 Company Information

All services and products offered within the scope of the ChatAIBuddy mobile application belong to and are operated by Murat Buz, located at:

Hadımköy Mah. Süleymaniye Cad. No: 28 D2, Arnavutköy / Istanbul

Tax office and tax number: Not available

Contact e-mail address: destek.chataibuddy@gmail.com

ChatAIBuddy may collect personal data for various purposes. Below, the methods of collecting, processing, and protecting personal data are explained.

Through membership or by filling in various in-app form fields, users may provide certain personal information (such as name-surname, e-mail address, date of birth) which is collected as required by the nature of the application.

ChatAIBuddy may, from time to time, send users notifications, updates, and announcements related to its services. Users can choose whether to receive such communications during registration, later update preferences from the account/settings section, or manage them using the directions in received messages.

Personal information electronically transmitted to ChatAIBuddy by users through approval processes carried out via the app or e-mail will not be disclosed to third parties outside the purposes and scope defined in the User Agreement and this information text.

To identify system problems and resolve potential disputes related to provided services, ChatAIBuddy may record and use users' IP addresses. IP addresses may also be used to generally identify users and collect broad demographic information.

Within the scope defined in the User Agreement and in accordance with users' preferences, ChatAIBuddy may use the requested data to perform, improve, and directly communicate regarding its services. Data provided by the user or generated through the app may be used by ChatAIBuddy and its technical partners—without disclosing the identity of the user—for statistical analysis, database creation, and market research.

ChatAIBuddy undertakes to keep confidential information private, treat it as a trade secret, and take all necessary administrative and technical measures to prevent unauthorized disclosure, access, or sharing with third parties, thereby ensuring and maintaining confidentiality.

2. Methods and Legal Basis for Collecting Personal Data

Your personal data are collected electronically via the ChatAIBuddy mobile application and through the e-mail channel destek.chataibuddy@gmail.com, based on the data processing conditions under Articles 5 and 6 of the Turkish Data Protection Law (KVKK), as well as for the establishment/performance of a contract, fulfillment of legal obligations, and legitimate interest.

Your personal data may be processed for purposes such as:

Customer relationship management and evaluation of requests/complaints
Provision and improvement of AI chat services
Management of information security processes
Creation and administration of membership accounts
Legal compliance and response to authorized authority requests

ChatAIBuddy does not process payment information. Payments are carried out via Google Play and/or Apple App Store using their own payment infrastructures.

3. Transfer of Personal Data and Purpose of Transfer

Collected personal data may be shared, in line with the above purposes, with:

Cloud service providers, hosting companies, and data center operators
Software and technical maintenance/support companies
E-mail and notification infrastructure providers
Analytics, security, and error-tracking service providers (as data processors)
Business partners
Legally authorized public institutions/authorities

Such transfers will comply with Article 8 of the KVKK.

With explicit consent, your personal data may also be shared with in-app notification/message providers and employees/consultants supporting the execution of ChatAIBuddy's services, limited to service delivery.

Credit card/payment data are not processed by ChatAIBuddy; payments are handled through the infrastructures of the mobile marketplaces (Google/Apple).

4. Rights of the Data Subject

4.1 Rights of the Individual

You have the right to:

Learn whether your personal data are processed
Request information if they are processed
Learn the purpose of processing and whether they are used in accordance with that purpose
Know the third parties to whom data are transferred domestically or abroad
Request correction if data are incomplete or inaccurate
Request deletion or destruction when the reason for processing ceases
Request notification of these processes to third parties to whom data are transferred
Object to adverse results arising from analysis by automated systems exclusively
Request compensation for damages due to unlawful processing

4.2 Application Method

To exercise your rights, you may apply to ChatAIBuddy / Murat Buz through the procedures provided by law.
Requests will be finalized free of charge as soon as possible and at the latest within 30 (thirty) days, unless an additional cost arises, in which case a fee determined by the Turkish Personal Data Protection Board may be charged.
Contact address for applications: destek.chataibuddy@gmail.com

5. Confidential Information

5.1 Definition

Confidential Information includes financial data related to the service, user lists, price lists and cost data, users' personal data, chat conversations, and all present or future information and documents obtained by either party.

5.2 Scope

All information disclosed by one party to the other is considered Confidential Information. Information disclosed by third parties within the service relationship is also treated as Confidential Information.

5.3 Presumed Confidential Information

Unless proven otherwise by the receiving party, all tangible/intangible information disclosed verbally, in writing, electronically, or otherwise in connection with the service relationship shall be considered Confidential Information.

6. Information Not Considered Confidential

Information that:

Is already public or enters the public domain without the recipient's breach
Is proven to have been known by the recipient before disclosure
Is obtained from a third party without violating confidentiality obligations
Is independently developed by the recipient
Is authorized for public disclosure by the disclosing party in writing

7. Conditions of Use of Confidential Information

Use confidential information solely for service purposes, applying reasonable care no less than applied to own confidential data
Restrict access to authorized employees/consultants who are informed of confidentiality obligations and bound by them, on a "need-to-know" basis
Not disclose to third parties without written consent of the disclosing party (except for necessary subcontractors bound by similar obligations)

Confidentiality obligations remain valid as long as the data are considered confidential and for 5 years after termination of the agreement.

Confidential information may only be disclosed in judicial/administrative cases where mandatory. In such cases, the recipient party must provide reasonable notice before disclosure, limit the scope of disclosure, and minimize the amount of information shared.

8. Ownership

Each party retains full ownership, rights, and interests in its own Confidential Information.
This document does not grant any license or rights except as explicitly stated.

This document does not impose any obligation to enter into further agreements or business relationships.
Neither party is restricted from independently developing, improving, or marketing products or services.

9. Disclaimer

Confidential Information is provided “as is.”
Unless otherwise agreed, no warranties regarding accuracy, completeness, suitability, or performance are given; neither party shall be liable for use of the other party's Confidential Information.

10. General Provisions

Failure or delay in exercising any right shall not be deemed a waiver.
Partial exercise shall not prevent future exercises.
Rights and obligations cannot be assigned without prior written consent; provisions remain binding on successors.
If any clause is invalid, it will be replaced with the closest valid and applicable version.
This document contains the full agreement on the subject and may only be amended by written mutual consent.

11. Credit Card Security

ChatAIBuddy does not process or store credit card information.

Payments are conducted through Google Play / Apple App Store infrastructures.

These platforms process and verify transmitted payment data using SSL/TLS or similar encryption. Once the card is validated, the transaction is completed; card data are neither viewed nor stored by ChatAIBuddy.

For first-time users, additional security checks may be performed by the relevant store in accordance with platform policies.

Account access security is the responsibility of the user; in case of suspected unauthorized access, passwords should be changed immediately, and platform support should be contacted.

12. Mail Order Credit Card Security

ChatAIBuddy does not request or process credit card details via mail order.

Users should never share card details in writing.

If such details are shared, the user must immediately contact their bank and take necessary security measures.

13. Third-Party Websites and Applications

ChatAIBuddy may contain links to third-party websites or apps within its application or support content.
ChatAIBuddy is not responsible for the content or privacy practices of such sites/developers.

This Privacy Policy applies only to the use of the ChatAIBuddy application; it does not cover third-party websites.

14. Notice to Parents: Children’s Online Privacy

ChatAIBuddy is designed for users aged 13 and above.
Personal data from children under 13 are not knowingly collected.

For minors, any parental/guardian consent required by local law is the responsibility of the user and their legal representatives.

If a parent/guardian believes their child’s data is being processed, they may request deletion by contacting destek.chataibuddy@gmail.com; such requests will be fulfilled without delay.

Consent for commercial electronic communication is collected separately under Law No. 6563; such consent may be withdrawn at any time.

15. Exceptional Cases

In the following limited circumstances, ChatAIBuddy may disclose user data outside the provisions of this Privacy Policy:

To comply with mandatory legal obligations
To fulfill and enforce the User Agreement and related contracts
Upon lawful requests within investigations or inquiries conducted by authorized administrative/judicial authorities

16. E-Mail Security

Sensitive data such as credit card numbers and passwords should not be shared in e-mails sent to ChatAIBuddy support.
E-mails may be visible to third parties; therefore, the security of data shared via e-mail cannot be guaranteed.

For payment/account security transactions, only official Google/Apple channels must be used.

17. Cookies and Similar Technologies

ChatAIBuddy may use device identifiers and cookie-like technologies to improve user experience, ensure security, and perform statistical measurements.

These technologies help gather information such as usage frequency, feature preferences, and performance data; they are not designed to extract data from your e-mail or directly access your personal data.

Permissions can be managed through device/operating system settings.

ChatAIBuddy may update this Privacy Agreement and Security Policy through in-app notifications or e-mail.
Updates take effect upon publication.

Data Controller Contact

Murat Buz
Address: Hadımköy Mah. Süleymaniye Cad. No: 28 D2, Arnavutköy / Istanbul
E-mail: destek.chataibuddy@gmail.com